Frequently asked questions

We understand that you might have lots of questions. If you can’t find the answers here then please contact us, we’d love to help.

We accept credit card, debit card and PayPal.

Please feel free to email us and we’ll do what we can to help.

We aim to process your order within 1-2 business days.

Depending on your selection at the checkout items are sent by Royal Mail 1st or 2nd class, although sometimes we may use a courier if it is a large order.

Please bear in mind that with the ever-changing Covid-19 situation this is sometimes delayed. We will keep you informed of your order progress.

You will receive an email when your items have been despatched.

If tracking is available (usually on larger orders) then we will be able to provide tracking details.

Please feel free to email us and we’ll do what we can to help.

You can find all the details in our returns and refunds policy

Contact us at so we can approve your request and tell you how and where to send your item(s).

Please contact us first, otherwise we will not be able to process the return and refund.

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