Delivery, Returns and Refunds

COVID-19 Updates

We are trying our absolute best to keep things running at this difficult time.

Please be assured that if you place an order, we will process it as soon as possible. We will keep you updated with emails and let you know if there are any problems.

As you may already know, some Royal Mail and courier services have been struggling from time to time to keep to their delivery targets. Please bear this in mind when you are placing an order, as it may take a little longer to get to you at this time.

We will work hard to answer your emails promptly. Sometimes our reply can be a bit delayed if we need to gather extra information to answer your questions. We will let you know if this is the case.

We do hope you understand that we will do everything in our power to deliver your order as close to normal time as possible.

Pricing and Supply

In order to keep up with the demand of certain products we sometimes must place a back order for the raw materials. Where we cannot supply the usual product we are busy behind the scenes working out how to launch an alternative that is a good match.

Please be assured that we have not and will not be artificially inflating prices to take advantage of customer demand and vulnerability. That is not our style.

Thank you for your patience and understanding during this challenging time.

[end of COVID-19 update]

Delivery

Free 2nd class delivery on UK orders over £40.
You can also choose to upgrade to 1st class delivery at the checkout for £3

We aim to process your order within 1-2 business days.

Depending on your selection at the checkout, items are sent by Royal Mail 1st or 2nd class, although sometimes we may use a courier if it is a large order.

If tracking is available (usually on larger orders) then we will be able to provide tracking details.

You will receive an email when your items have been despatched.

You can email us at customerlove@healersgoldsupplements.com and we will do our very best to help you.

30 Day Happiness Guarantee

If you’re not completely happy for any reason, you can send your order back within 30 days and we’ll give you a full refund. No questions asked! All you need to do is email us at returns@healersgoldsupplements.com with your order number. We will not charge you return postage if you contact us within 30 days of receiving your order if you are making use of the 30 day happiness guarantee. Payment will be refunded to your original payment method, minus any postage paid at time of purchase.

You have 30 days to return an item from the date you received it so please notify us in time.

Returns, refunds and problems

In the unlikely and unfortunate event that there is a problem with your order then please notify us as soon as possible and we will work hard to put it right.

You must notify us
of the problem at returns@healersgoldsupplements.com, and don’t forget to include the order number found on your confirmation email. Please do not send items back to our address without contacting us first, if you do this we will not be able to help you with replacement or refunds. 

Once you’ve contacted us about your issue we will advise you on what to do next.

You have 30 days to return an item from the date you received it so please notify us in time.

Refunds

Once we have received your approved return we will notify you.

We will initiate a refund to your original method of payment, if that is what has been agreed. You will receive the credit within a few days, depending on your card issuer’s policies.

Return Shipping

For a limited time we are offering free returns on purchases as part of our Happiness Guarantee.

The orginal cost of delivery will not be refunded unless there is an error on our part.

Important

Don’t forget to contact us so that we can approve your request at returns@healersgoldsupplements.com so we can approve your request and tell you how and where to send your item(s).

Cancellation

We work hard to process your order as soon as possible. Unfortunately this means that we are very unlikely to be able to make any changes to your order after it has been placed. However, you have 30 days after delivery to your items for a refund. 

 

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